{"id":4143,"date":"2022-01-21T20:04:44","date_gmt":"2022-01-21T20:04:44","guid":{"rendered":"https:\/\/telefilm.ca\/?page_id=4143"},"modified":"2026-05-02T09:07:17","modified_gmt":"2026-05-02T13:07:17","slug":"charte-de-services","status":"publish","type":"page","link":"https:\/\/telefilm.ca\/fr\/qui-nous-sommes\/a-propos-de-telefilm-canada\/charte-de-services","title":{"rendered":"Charte de services"},"content":{"rendered":"<div class=\"editor-content\">\n<p class=\"act-lead-text has-lead-font-size wp-block-paragraph\">En 2003, T\u00e9l\u00e9film Canada est devenue la premi\u00e8re institution culturelle \u00e0 publier une charte de services. C\u2019est un outil qui nous permet de fournir un service hors pair \u00e0 nos pr\u00e9cieux partenaires et d\u2019\u00e9tablir, avec ces derniers, des relations mutuellement avantageuses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>La charte pr\u00e9sente les points suivants : <\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nos valeurs : l\u2019ouverture, la transparence et la responsabilit\u00e9<\/li>\n\n\n\n<li>le niveau de service auquel vous pouvez vous attendre quant \u00e0 la mise en \u0153uvre et \u00e0 la gestion de nos programmes<\/li>\n\n\n\n<li>les outils pour rester au courant de nos activit\u00e9s<\/li>\n\n\n\n<li>les moyens \u00e0 votre disposition pour nous communiquer vos pr\u00e9occupations, vos plaintes ou vos suggestions<\/li>\n\n\n\n<li>des conseils sur la fa\u00e7on dont vous pouvez nous aider \u00e0 am\u00e9liorer notre service<\/li>\n<\/ul>\n\n\n\n<h4 id=\"you-will-find-below-the-actual-version-of-the-service-charter-which-may-be-revised-to-reflect-ongoing-changes-to-our-services\" class=\"wp-block-heading\">Consultez la version actuelle de la charte de services, sous r\u00e9serve de modifications qui pourraient \u00eatre apport\u00e9es afin de refl\u00e9ter l&#8217;\u00e9volution de nos services.<\/h4>\n\n\n<div class=\"wp-block-file act-file act-file--boxed-with-icon is-style-boxed\"><a href=\"https:\/\/telefilm.ca\/wp-content\/uploads\/2025\/08\/charte-de-services-aout_2025.pdf\" class=\"wp-block-file__link\"><span class=\"wp-block-file__content\"><span class=\"wp-block-file__title\">Charte de services de T\u00e9l\u00e9film Canada<\/span><\/span><i class=\"icon far fa-arrow-down-to-line\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>En 2003, T\u00e9l\u00e9film Canada est devenue la premi\u00e8re institution culturelle \u00e0 publier une charte de services. C\u2019est un outil qui nous permet de fournir un service hors pair \u00e0 nos pr\u00e9cieux partenaires et d\u2019\u00e9tablir, avec ces derniers, des relations mutuellement avantageuses. La charte pr\u00e9sente les points suivants : Consultez la version actuelle de la charte [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3900,"menu_order":19,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4143","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Charte de services | T\u00e9l\u00e9film Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/telefilm.ca\/fr\/qui-nous-sommes\/a-propos-de-telefilm-canada\/charte-de-services\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Charte de services | T\u00e9l\u00e9film Canada\" \/>\n<meta property=\"og:description\" content=\"En 2003, T\u00e9l\u00e9film Canada est devenue la premi\u00e8re institution culturelle \u00e0 publier une charte de services. 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