Service charter

Telefilm was the first cultural agency to publish a Service Charter in 2003. It’s a tool we use to assure you, our valued partners, that we are committed to providing you with excellent service and building mutually beneficial relationships.

The charter outlines the following:

  • our values of openness, transparency and accountability
  • the standard of service you can expect from Telefilm in the delivery and administration of our programs
  • how you can stay informed of our activities
  • how you can express any concerns, complaints or suggestions you may have
  • tips on how you can help us to serve you better
You will find below the actual version of the Service Charter, which may be revised to reflect ongoing changes to our services.