Accessibility plan
On this page
Context
Telefilm Canada is committed to fostering an industry that promotes a culture of respect, dignity and inclusivity. We acknowledge that Canadian creators of underrepresented identities and creators with disabilities face more challenges in getting funding, career development opportunities, training and education.
We want Telefilm to be as accessible as possible to our staff, partners, and the public. People with disabilities are the experts on their own experience of accessibility. That is why we want people with disabilities to be at the centre of this work. We will continue to consult with people with disabilities and learn from their experiences. We will look for and address any future accessibility barriers.
Our accessibility plans demonstrate our commitment to improve accessibility at Telefilm and within the audiovisual industry in Canada.
2026-2028 Accessibility plan
As a federally regulated organization, Telefilm is required to prepare and publish an accessibility plan, under the Accessible Canada Act (ACA) every three years. The plan must explain how Telefilm is identifying, removing, and preventing accessibility barriers over the three years the plan is active.
Alternate formats
We will provide alternate formats as quickly as possible. At the latest, the following alternative formats are available upon request within the timelines outlined in the ACA:
- Within 15 calendar days of request:
- Large print (increased font size)
- Within 45 calendar days of request:
- Braille (a system of raised dots that people who are blind or who have low vision can read with their fingers)
- Audio (a recording of someone reading the text out loud)
To acquire an alternate format, please refer to the Contact Us section of this web page.
Sharing feedback
Telefilm invites comments, feedback, and questions, including those submitted anonymously, from our staff, partners, and the public.
What can I give feedback about?
You can give feedback about:
- this accessibility plan and
- barriers you have encountered when interacting with Telefilm
Feedback can be given confidentially and anonymously. An Equity, Diversity, Inclusion and Accessibility Advisor, or another designated staff member, will acknowledge receipt of your feedback through the same way that you contacted Telefilm. We will follow up with you within 5 business days (unless you submitted a comment anonymously). The response time by mail can take longer depending on postal delays. Your comments or questions will then be forwarded to the appropriate department. We are committed to reviewing the feedback we receive and taking steps to address barriers identified through your comments and questions.
How will my feedback be used?
Your feedback will be shared with and considered by the teams responsible for accessibility at Telefilm. Feedback may also be shared with the department who can best address it. It may be actioned while the current accessibility plan is in place, or it may be considered for a future plan. Plans are developed and published every 3 years.
We will summarize your feedback and explain how it was used in our progress reports, and we will keep it on file for at least seven years.
Contact us
Please contact our Equity, Diversity, Inclusion and Accessibility Advisor if you would like:
- Alternate versions of our accessibility plans and progress reports
- A description of our feedback process in alternative formats
- To share feedback (refer to our Sharing feedback section)
You may contact our advisor using any of the following ways:
| E-mail: | accessibilite_accessibility@telefilm.ca |
| Phone: | 1-800-567-0890 (toll-free) Hours of operation: 9:00am to 5:00pm (Eastern Time) |
| Mail: | Telefilm Canada 700 René-Lévesque Blvd. West, Suite 1000 Montreal, Quebec H3B 1X8 The response time by mail can take from 5 to 10 business days. |
| Social media: | LinkedIn |